A few little answers.

Every order is dispatched from Sydney, Australia. In our Sydney studio, our team brings your chosen accessories and personal details together with care.

Orders are usually processed and dispatched within 1–2 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays in New South Wales. Delivery time begins after dispatch.

Within Australia, parcels usually arrive within 2–4 business days after dispatch. International and remote-area delivery times vary. These are estimates, not guaranteed arrival dates. See our shipping policy for details.

Orders to Australia and New Zealand can qualify for the free-shipping offer advertised on our website. Please check the current offer for eligibility. Any shipping charge will be clearly shown at checkout before you pay.

Yes, we ship to selected countries and regions. Check our shipping policy for destinations. Local import duties, taxes or clearance fees may apply and are payable by the recipient unless expressly included or collected at checkout.

Please use a residential or business street address. We currently do not deliver to PO Boxes or Parcel Lockers.

Non-customised orders: You can request cancellation at any time before dispatch. Please use our support form with your order number as soon as possible. If you are unsure whether your order has been dispatched, we will check its status and let you know what is still possible.

Customised orders: You may request cancellation within 15 minutes after completing payment. After that, customised orders cannot be cancelled due to a change of mind. This does not affect your rights if the product is faulty, damaged or does not match the agreed customisation requirements.

Please submit your order number and correct address through our support form as soon as possible. We will do our best to update it before dispatch. After dispatch, changes or redirection may not be possible, but we can help you understand the options.

If the estimated delivery time has passed, please send your order number through our support form. We will help investigate and work with you on the next steps.

Start with your preferred bead size and colour, add your charms, then choose the right length. Our jewellery studio guides you through each step and lets you review your combination before ordering.

Choose your favourite bandana and the patches available on its design page, then leave the making to us.

You can select 1–5 charms in the necklace studio. Choose one focal charm for a simpler look, or mix a few favourites. Keep your pet’s size and the overall weight in mind when creating their combination.

The reference model helps you picture the styling; it does not set the necklace length. Choose your size using your pet’s actual neck measurement rather than their breed or the preview image.

Gently smooth the fur and wrap a soft tape around the neck where the necklace will sit, allowing one finger to fit comfortably underneath. Choose an adjustable range that includes this measurement—no extra allowance is needed.

Our pearl necklaces include an extender for small adjustments. See the Size & Fit Guide, or send us your measurement if you would like a hand choosing.

Use the size information for your chosen style and your pet’s actual neck measurement. Fits can vary between styles, so please get in touch before ordering if you are unsure.

Please contact us as soon as possible with your order number and the change you would like. If customisation has not started, we will do our best to help. If it has, we will review the progress and discuss any options available.

Yes, charms are available separately, so you can give your necklace a fresh combination later. You will need suitable tools to change the connecting fittings yourself. Make sure each connection is securely closed before wearing, and ask us first if you are unsure how to do it.

We make your piece according to your confirmed selections. The preview shows the overall combination; screens, lighting and hand assembly can result in small differences in colour, proportion or arrangement.

Of course. Tell us what you have in mind before ordering, and we will see what is possible with our available materials and making process.

Designed for dogs, pop Beads use food-grade silicone beads threaded on elastic cord, with no clasp for easy slip-on wear. They are decorative accessories: food-grade refers to the silicone material and does not mean the accessory is suitable for chewing or swallowing.

Our beads are made from lightweight, eco-friendly glass ABS and finished with an eco-friendly pearl coating. Inside is 304 stainless steel cable, with stainless steel and gold-plated copper clasp components and an electroplated stainless steel extender with welded links. Visit our materials guide for a closer look.

Pop Beads are designed for dogs, while our necklaces offer dog and cat options. A lighter feel is an important part of our design. Pets are often much smaller and lighter than we are, so we choose materials and components with their wearing comfort in mind.

Weight varies with size, beads and charm selection. Choose a combination suited to your pet, introduce it gently and watch their response. Remove it if they show discomfort.

No—Pop Beads are designed for dogs only and are not suitable for cats. For your cat, please choose one of our pet necklaces and select “For cats”. Our cat necklaces use a safety breakaway clasp designed for the cat option.

Yes—our cat necklaces use a different clasp from our dog necklaces, with a safety breakaway design. Please select “For cats” when ordering so we can use the appropriate clasp.

Choose a suitable fit and supervise your cat while wearing it. The necklace is a decorative accessory and should not be used with a lead. Pop Beads are designed for dogs only and are not suitable for cats.

Pop Beads are designed for decorative wear for dogs with a suitable fit, in good condition and under supervision. They are not functional collars and are not intended for chewing, lead attachment or strong pulling.

If your dog starts chewing the accessory, or you notice damage or loose parts, please remove it and stop using it.

They are accessories for adding a little personality to your pet’s look. For walks, attach the lead to a suitable functional collar or harness, never to the necklace or Pop Beads. Supervise accessory wear and remove them when your pet is unattended.

Both have limits to the force they can withstand. Strong pulling, chewing or snagging may break the cord or cable, or separate a connection. They are not designed for restraint.

Our cat necklaces have a safety breakaway clasp, but this does not make them suitable for lead attachment or guarantee protection in every situation. Please do not rely on other components breaking as a safety feature.

A quick check before wearing is a good habit. Stop using a worn, loose or damaged accessory and collect any loose beads promptly.

A soft damp cloth is usually enough. For a more thorough clean, gently hand-wash with a little mild soapy water, rinse briefly with fresh water, blot away moisture and leave to air-dry.

To care for the elastic cord, avoid prolonged soaking, stretching, machine washing and high-temperature sterilisation. Let it dry completely before wearing or storing.

Gently wipe with a soft, slightly damp cloth, then dry promptly. Remove before bathing or swimming, and avoid soaking, perfume and cleaning products to help care for the plating and fittings.

Let bead holes and connections dry fully before storing. See our care guide for more details.

Gently hand-wash with a mild detergent; please do not machine-wash. Avoid rubbing, scrubbing or pulling the heat-applied patches. Gently press out excess water and leave to air-dry.

Keep them clean and completely dry in a pouch, away from moisture and rubbing against other items. Store out of your pet’s reach so they are not mistaken for a chew toy.

Each customised piece is made to your selections, so change-of-mind returns—including choosing the wrong size or no longer needing it—are not available. We are happy to help you check your size and combination before ordering.

If your item is faulty, damaged or does not match the agreed customisation, please contact us. Your applicable consumer rights are not affected.

For Australian deliveries, eligible non-customised items can be returned for a change of mind. Please submit your request within 14 days of receiving the item. Items must be unused, unworn and unwashed; they must not have been tried on by or come into contact with a pet. Original tags must remain attached, and the original packaging and included accessories must be intact.

Please use our support form and wait for approval and return instructions before posting the item. See our returns policy for full conditions.

For a change-of-mind return, items must not have been tried on, worn or come into contact with a pet. This helps every customer receive a fresh, clean accessory: trying on can leave fur, dander or scents, which other pets may be sensitive to.

Please check the size before fitting it. If there is a problem with the item itself, still get in touch—these conditions do not limit your applicable consumer rights.

We do not offer direct change-of-mind exchanges. Eligible non-customised items can be returned, and you can place a separate order for your preferred size. Customised items are not eligible for change-of-mind returns.

If you are unsure about sizing, send us your measurements before ordering and we will be happy to help.

Change-of-mind returns are not available for international orders. If your item arrives damaged, incorrect or not as described, we will help resolve the issue in line with your applicable consumer rights.

We are sorry something is not right. Please send your order number, a description of the issue and clear photos through our support form. We will review it and work with you on an appropriate solution. Please contact us before sending anything back.

For change-of-mind returns, you are responsible for return postage. We do not charge an additional restocking or return-handling fee.

For Standard Shipping orders, we recalculate the applicable shipping charge based on the value of the items you keep. If the recalculated charge is higher than the Standard Shipping amount you originally paid, only the difference is deducted from your product refund. No Standard Shipping amount is deducted if the items you keep are worth AUD 69 or more. If all items from an order with free Standard Shipping are returned, AUD 9.95 is deducted to cover the original delivery cost. Original paid Standard or Express Shipping charges are not refunded, and the same Standard Shipping amount will not be charged twice.

We will confirm any applicable deduction before you send your return. If we confirm an issue for which we are responsible and a return is required, we will arrange it or reimburse reasonable return postage. See our returns policy for full conditions.

Approved refunds are usually processed within 3–5 business days after we receive and inspect the return, to your original payment method unless otherwise agreed. Your bank or payment provider may take additional time to make the funds available.